Infor ERP Administrator
About the role
ND Defense LLC is an ITAR-registered defense contractor headquartered in Madison Heights, Michigan, with manufacturing operations in West Point, Mississippi. We specialize in tactical wheeled vehicles — MRAPs, MaxxPros, and SOTVs — and are actively expanding into maritime, aerospace, electronics, medical devices, energy, and chemical distribution. With international operations spanning Abu Dhabi, Poland, MENA, and Latin America, we are growing rapidly and building the operational infrastructure to match.
Role Summary
We are looking for an experienced Infor ERP professional to take ownership of our ERP environment — stabilizing the system, closing configuration gaps, driving adoption across departments, and serving as our internal expert and trainer. This is a hands-on technical role with direct organizational impact. Infor is your primary mission.
What You Will Do
- Primary — Infor ERP Administration & Optimization
- Serve as the primary internal administrator for the Infor ERP system, owning configuration, user access, module settings, and system health
- Conduct a systematic assessment of current Infor utilization across manufacturing, supply chain, finance, and HR; identify gaps between what the system can do and how it is currently used
- Drive configuration improvements and build out underutilized modules to better support business operations
- Develop and deliver hands-on training programs for end users across both sites (Madison Heights and West Point); build reference materials, SOPs, and quick-reference guides tailored to each department's workflows
- Maintain data integrity standards — clean master data, consistent item masters, accurate BOMs, and reliable reporting
- Troubleshoot system issues and coordinate with Infor support when escalation is needed; reduce dependence on external consulting over time
- Build integrations and data flows between Infor and adjacent systems (MES, compliance tools, HR platforms, reporting tools)
- Maintain system documentation including configuration logs, process maps, and user guides
- Serve as the point of contact for ERP-related questions, issues, and enhancement requests from across the organization
- Partner with department heads to understand operational workflows and translate business needs into ERP solutions
- Secondary — AI Systems & Process Automation
- Evaluate AI tools and agentic workflow platforms — particularly those designed to extend or integrate with Infor — for applicability to ND Defense operations
- Identify high-value automation opportunities in finance, supply chain, procurement, HR, and compliance; build a prioritized roadmap
- Pilot and deploy automation solutions in coordination with department stakeholders; measure and report on outcomes
- Stay current on Infor's own AI roadmap (Infor Industry AI Agents, GenAI Assistant, Agentic Orchestrator) and advise leadership on adoption timing and approach
- Build internal capability — document automation deployments so the organization understands and can maintain what has been built
Required
- 5 or more years of hands-on Infor LN ERP experience in an administrative, analyst, or implementation role
- Demonstrated ability to configure Infor modules, manage user access, maintain data integrity, and support end users
- Experience training non-technical users on ERP workflows — patience, clear communication, and the ability to meet people where they are
- Strong analytical skills; ability to diagnose ERP gaps and propose practical solutions
- Manufacturing or defense/government contracting industry background
- Ability to work on-site in Madison Heights, MI
Strongly Preferred
- Experience with Infor LN implementations or re-implementations — not just steady-state support
- Familiarity with Infor LN’s AI and automation roadmap, including Infor Industry AI Agents or the GenAI Assistant
- Exposure to agentic AI concepts, workflow automation tools, or integration platforms (iPaaS, LangChain, etc.)
- Experience in a DCAA-compliant or ITAR-regulated environment
- Prior work at or with an Infor implementation partner
- Infor certification in one or more modules
Who Thrives In This Role
You are someone who gets genuine satisfaction from making a system work the way it should. You understand that ERP success is as much about people and process as it is about configuration. You can walk a shop floor supervisor through a purchasing workflow in the morning and troubleshoot a data mapping issue in the afternoon. You are organized, proactive about documentation, and comfortable working in a fast-moving environment where priorities can shift. You do not wait to be told what to fix — you find it, flag it, and propose a solution.
Benefits
We are a mid-size company in an active growth phase — which means less bureaucracy, more direct access to decision-makers, and a real opportunity to shape how the organization operates. If you have spent years in large enterprise environments waiting for approvals, this will feel different.