ERP Administrator

Main Assignments

Serve as primary functional administrator for Epicor ERP.

Oversee and directly maintain ERP configuration, security, roles, and user access to ensure alignment across business units while meeting governance standards.

Monitor ERP performance and stability, identifying risks to uptime and business continuity.

Ensure ERP processes are implemented consistently across business units by following established methods or assisting in the development of new ones.

Review incoming feature and enhancement requests for business value, process alignment, and operational impact. Feasibility will be assessed in collaboration with development and IT leadership.

Provide structured recommendations to the Applications Manager and steering committee for prioritization.

Facilitate discussions when required, ensuring clarity of business case and expected outcomes.

Coordinate ERP testing and release coordination for system upgrades and new features.

Validate post-release functionality, adoption, and process compliance.

Drive continuous improvement and cross-company standardization of ERP processes.

Work with key business users to advise on best practices and provide training as needed.

Aid development efforts by providing clarity of user requirements.

Other Assignments

Serve as the functional escalation point for all ERP-related incidents submitted through the help desk.

Coordinate resolution efforts with IT, development, and external partners to drive incidents to closure.

Ensure root cause analysis is performed and permanent corrective actions are identified and implemented where necessary.

Document lessons learned and process improvements to reduce recurrence.

Cook with Epicor support and third-party partners for issue resolution and enhancement efforts.

Ensure vendor deliverables meet business expectations.

Measures

• Reduction in manual workarounds.
• Reduction in repeat ERP incidents.
• User satisfaction and adoption.

Scope

Epicor ERP usage across all business units.

Authority/Decision Making

• Approve ERP configuration according to governance standards.
• Enforce ERP change management and deployment practices.
• Recommend enhancement prioritization to the Applications Manager and steering committee.
• Escalate technical standard or architectural decisions to the Applications Manager and development team.

Challenges

• Driving process standardization in environments with legacy habits.
• Balancing rapid business requests with governance discipline.
• Supporting a growing and changing ERP footprint.
• Managing user expectations during change.

Key Contacts

• Internal: IT team members (central and local).
• External: Business Process Owners and Key users.