Info Systems Technician II

Key Responsibilities

• Diagnoses and repairs PC hardware;
• Loads and configures PC operating systems and applications from network resources following established procedures to ensure maximum uptime for end users;
• Installs and tests PC hardware and peripherals and demonstrates the correct usage of these items in order to ensure correct hardware operation and user’s understanding;
• Images PC’s;
• Troubleshoots SCCU software with Team members and engages vendor support if needed;
• Provides second-level support for more complex issues that cannot be resolve by the help desk;
• Develops methods and processes to resolve common problems or limitations of systems in order to ensure timely and adequate follow-up;
• Documents problems and solutions in problem management database to provide a future reference for successful trouble resolution;
• Provides after-hours support as scheduled in order to resolve internal team member’s questions and/or problems;
• Captures and installs low voltage wiring through ceilings and walls;
• Terminates low voltage cables for computer or telephone equipment as directed.

Requirements

• Level II: 3 to 5 years prior experience in a computer-related technical support position is required;
• A two year college degree or specialized course study or equivalent experience is required.

Compensation

$66,650 - $70,583

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program;
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance);
• Education Support: Tuition reimbursement after one year of service;
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays;
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.