Info Systems Eng III
Job Summary
We are seeking an IAM Security Operations Specialist to join our Identity & Access Management team. This role involves being the operational heartbeat of our identity security strategy, implementing cloud security access controls, and acting as a primary operational partner for various departments.
About the University of Utah
The University of Utah, located in Salt Lake City, is part of the State of Utah's system of higher education. It provides a wide range of shared IT services including the wired and wireless network, CIS portal, UMail, telephone, online collaboration, digital learning technologies, information security, software licensing, and more. The university offers skiing and snowboarding opportunities, professional sports teams, and a variety of cultural and recreational activities.
Responsibilities
Act as the primary operational point of contact for inbound IAM and cloud security requests from engineering, product, and business teams.
Execute and provision secure access controls across our multi-cloud environment (AWS, Azure, or GCP) following the principle of least privilege.
Manage the IAM ticketing queue (e.g., Jira, ServiceNow), triaging, troubleshooting, and resolving access issues and security requests efficiently.
Continuously monitor IAM logs, identify access anomalies, and conduct regular access reviews to ensure compliance with our security policies.
Help the team document standard operating procedures (SOPs) and identify opportunities to streamline or automate recurring operational requests.
Assist in responding to and remediating active identity-related security alerts or unauthorized access incidents.
Qualifications
2+ years of experience in Security Operations (SecOps), IAM Operations, IT Support Tier 3, or a closely related technical operations role.
Hands-on experience navigating and managing permissions within cloud platforms (e.g., AWS IAM, Azure AD/Entra ID, Google Cloud IAM).
Solid understanding of user lifecycle management, role-based access control (RBAC), and Multi-Factor Authentication (MFA).
Experience managing and resolving high-volume technical requests using ticketing systems.
Strong customer-service mindset with the ability to collaborate patiently and effectively with both technical and non-technical colleagues.
Familiarity with modern Single Sign-On (SSO) platforms like Okta, Ping Identity, or Azure AD.
Basic scripting knowledge (e.g., Python, PowerShell, or Bash) to help automate routine tasks.
Relevant foundational certifications (e.g., Security+, Microsoft Certified: Identity and Access Administrator, AWS Certified Cloud Practitioner).
Work Schedule
Monday – Friday, 8 a.m. – 5 p.m.