IT Engineer III

About the role

We are seeking an IT Engineer to join our dynamic team. This role is essential for executing our enterprise IT roadmap and driving efficiency for our employees.

Responsibilities

• Architect Infrastructure: Design, deploy, and maintain robust office networking and automated endpoint management systems to ensure secure and efficient device deployment.
• Lead IT Service Delivery: Own the IT service desk lifecycle, streamlining request management and resolution protocols to provide high-velocity support.
• Manage Lifecycle & Hardware Logistics: Oversee end-to-end hardware lifecycle management, including procurement, inventory tracking, regular maintenance, and onboarding/offboarding workflows.
• Drive Strategic Growth: Assist in the development of the IT roadmap, including forecasting software/hardware budgets and coordinating large-scale technology upgrades.
• Ensure Security & Compliance: Partner with InfoSec to participate in compliance audits, gather evidence, and implement zero-trust access mechanisms (e.g., SASE, VPN).
• Optimize & Scale: Proactively identify process bottlenecks and architect scalable, sustainable solutions that support the company's growth trajectory.
• Lead Strategic IT Projects: Independently create project plans, establish clear timelines, and manage deliverables based on team bandwidth and capacity to ensure successful execution of IT initiatives.

Qualifications

• 8+ years of professional experience in Enterprise IT, with a history of owning and evolving core infrastructure.
• Expertise in managing macOS and Windows environments, including the implementation of MDM solutions (e.g., Jamf, Kandji, or ManageEngine).
• Deep proficiency with Identity & Access Management (IAM) platforms like Okta, including familiarity with authentication protocols such as OIDC and OAuth2.
• Strong analytical skills with a data-driven approach to IT management, including reporting on budget utilization, hardware lifecycle, and service metrics.
• Experience collaborating with cross-functional teams (e.g., InfoSec, HR) to ensure security and compliance posture (e.g., VPN, SASE, CASB).
• Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• A track record of mentoring team members and providing strategic technical guidance.
• Experience tracking requests using ticketing systems such as JIRA.
• Extensive experience with owning and managing Google Workspace, including user administration, security configurations, and group policies.
• Previous experience working within a startup environment.
• Strong experience with documentation and technical writing, including the ability to hold teams accountable for the development and maintenance of technical documentation.
• Previous experience within digital health.
• Demonstrable previous ownership and management of JIRA.
• Impressive experience with Data Loss Prevention software and services.
• Impressive previous ownership and management of IT budgeting and forecasting.

Pay

The base salary range for this role varies by location and is aligned to market benchmarks. Final compensation is determined based on location, experience, skills, and internal equity. This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $105,000-$125,000
• Total Target Compensation (TTC): $115,500 - $137,500

Schedule

Ability to work from our Denver office at least 2 days per week. Travel is required for some team meetings and cross-function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.