IT Systems Engineer III

Banner Health · Mesa, AZ · 2 mo ago

HybridFull-time

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

About the role

Banner Health is seeking a skilled IT Systems Engineer III to join our team, specializing in structured cabling and IT room design. This hybrid role primarily involves on-site work at our facilities in the East Valley of the Phoenix Metro Area, with some flexibility for remote tasks.

As a key member of our engineering team, you'll play a vital role in maintaining and advancing our infrastructure to meet the highest industry standards. In this position, you'll be responsible for designing and implementing structured cabling systems and IT rooms that support our growing technological needs. Your expertise will be critical in enforcing cabling standards to ensure system reliability and performance.

Responsibilities

Design and implement structured cabling systems and IT rooms.
Enforce cabling standards to ensure system reliability and performance.
Identify, investigate, track, and resolve multi-level project, system, or application errors ensuring timely resolution with high accuracy and quality.
Determine appropriate solutions based on unique situations and ensure timely updates and communication to customers.
Design end-user training and curriculum for applications and systems, facilitating initial rollout and ongoing support.
Assess and develop strategies for achieving the needs of internal and/or external customers, defining expectations and striving to meet identified outcomes.
Compile professional, well-thought-out designs for complex technical processes for presentation to senior-level management.
Lead, plan, prioritize, and coordinate scheduled projects requiring interaction between various customer and IT departments, and hardware/software vendors.
Develop well-defined project plans, work schedules, and critical path timelines.
Monitor all installed systems and infrastructure in line with company guidelines or Standard Operating Procedures (SOP).
Conduct high-level root cause analysis for service interruptions and establish preventive measures, collaborating with software vendors as needed.
Document design, maintenance, and support procedures, creating comprehensive technical documents including process maps, business requirement documents, system diagrams, application maps, test plans, and work instructions.
Develop and consistently update fully integrated testing scenarios, providing information for comprehensive functional and integration testing plans.
Provide technical expertise and resolution to complex, multifaceted problems for customers across various departments.
Coordinate change management documentation and ensure approvals are managed according to departmental procedures and ITIL standards.
Offer constructive advice on processes, functions, and redesign opportunities resulting from technology implementation.
Present broad, complex information persuasively to drive action.
Participate in change programs by planning implementation activities with other change champions.
Interpret new strategic directions for the workgroup and set objectives and standards.
Implement monitoring and feedback systems, evaluating progress and finding ways to make continuous improvements.
Solicit and offer ideas for improving primary business processes.
Provide leadership for company staff, IT staff, and various committees guiding the design, implementation, and maintenance of complex application and system specifications.
Participate and may lead task forces to plan, implement, and coordinate facility activities to maximize IT service quality, effectiveness, and efficiency.
Maintain current professional and technical knowledge related to the healthcare industry through educational workshops, conferences, and certifications.
Identify and improve communication to address team conflict and facilitate resolution.
Present information tailored to the interests, level, and needs of the audience, actively engaging participants.
Ensure Key Performance Indicators are supported and tracked at all levels of work effort.
Provide expertise and guidance to the user community and mentor junior members of the department.
Develop, direct, coach, and reinforce team members in alignment with the organization’s mission, vision, values, goals, and performance standards.
Foster an environment of collaboration, commitment, team spirit, and trust.
Allocate team roles and accountabilities, identifying opportunities for continuous improvement.
Promote teamwork by involving others, delegating assignments, and encouraging contributions.
Consistently display awareness and sensitivity to customer needs, ensuring they are met or exceeded.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, ITSM, and ITIL standards.

Requirements

Bachelor’s degree in computer science or a related field.
Four to seven years’ experience in a healthcare environment or equivalent combination of relevant education, technical, business, and healthcare experience.
General knowledge of information technology and healthcare.
Experience in medium-scale project planning and reporting, either individually or as part of a team.
Strong communication and presentation skills to engage both technical and non-technical audiences.
Ability to communicate and interact across facilities and at various levels.
Skills to mentor less experienced team members.
Certain assignments may require certification or credentialing in a designated area.

Schedule

This position works Monday to Friday from 7:00 AM to 4:00 PM, offering a consistent schedule that supports work-life balance. This is a hybrid role with primarily on-site work at our facilities in the East Valley of the Phoenix Metro Area.

Benefits

Your pay and benefits (Total Rewards) are important components of your journey at Banner Health. We offer a variety of benefit plans to support you and your family, providing health and financial security options so you can focus on your work and personal life.