IT/OT Engineer III

About the role

We are currently seeking to fill an IT/OT Engineer III position within our IT/OT Managed Services team. The role involves providing post-project services such as infrastructure, virtualization, networking, cybersecurity, and other IT/OT services for our installed customer base, using a portfolio of Emerson products and some select third-party platforms.

Responsibilities

• Day-to-day technical support and help desk for customer contracts to support their IT/OT systems.
• Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor's factory support.
• Liaison with Dell, VMWare, Cisco, and other third-party partners.
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results.
• Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms.
• Be able to provide technical leadership and mentoring to less senior engineers.
• Support design and build activities for Life Science customers and others in a Quality controlled methodology.
• Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule.
• Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise.
• Provide timely and thorough communication to customers in both written and oral format.
• Demonstrate an organized and methodical approach to troubleshooting and problem solving.
• Execute contract or project deliverables following direction, and/or by following established procedures or guidelines.
• Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned.
• Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction.
• Support to improve the long-term growth of Stellix Global Services’ IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency.
• Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome.
• 24x7 support for customer emergencies under a monthly rotating assignment roster.
• Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures.

Requirements

• BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
• 3+ years delivering industrial control system/infrastructure solutions.
• Must have either of:
• 2 years of DeltaV systems experience (hardware, troubleshooting/RCA, upgrading/patching, and/or virtualization).
• 3 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching).
• 3 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching).
• Must have 2 years of experience in Life Sciences Industry.
• Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.
• Demonstrated increasing level of responsibility supporting OT systems.
• Familiar with analog and discrete signaling, virtualization, serial and ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings.
• Soft Skills: Infinite Leadership mentality and interest in coaching/mentoring, Collaboration and team work, Time management and reporting, Detail oriented, good documentation skills, Critical thinking and problem solving, Ability to assess risk through review of documentation and KBAs.
• Must be able to travel extensively within the New England region.

Qualifications

• Education: BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
• Experience: 3+ years delivering industrial control system/infrastructure solutions.
• Experience in Life Sciences Industry: 2 years.
• Experience in DeltaV Systems: 2 years.
• Experience in Other Manufacturing/Laboratory OT Systems: 3 years.
• Experience in IT: 3 years.
• Experience in Quality Control: 2 years.
• Experience in Regulatory Compliance: 2 years.
• Experience in Troubleshooting/RCA: 3 years.
• Experience in Networking and Administration: 3 years.
• Experience in Lifecycle Management: 3 years.
• Experience in Upgrading/Patching: 3 years.
• Experience in Virtualization: 3 years.
• Experience in Analog and Discrete Signaling: 3 years.
• Experience in Technical Drawings: 3 years.
• Experience in P&IDs: 3 years.
• Experience in Electrical Schematics: 3 years.
• Experience in Loop Drawings: 3 years.
• Experience in Network Architecture Drawings: 3 years.
• Skills: Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.
• Skills in Increasing Level of Responsibility Supporting OT Systems: 3 years.
• Skills in Analog and Discrete Signaling: 3 years.
• Skills in Virtualization: 3 years.
• Skills in Serial and Ethernet Communications: 3 years.
• Skills in Hardware: 3 years.
• Skills in Technical Drawings: 3 years.
• Skills in P&IDs: 3 years.
• Skills in Electrical Schematics: 3 years.
• Skills in Loop Drawings: 3 years.
• Skills in Network Architecture Drawings: 3 years.
• Soft Skills: Infinite Leadership mentality and interest in coaching/mentoring, Collaboration and team work, Time management and reporting, Detail oriented, good documentation skills, Critical thinking and problem solving, Ability to assess risk through review of documentation and KBAs.
• Travel: Extensive within the New England region.

Benefits

• Highly competitive Medical, Dental, and Vision Insurance.
• Flexible Spending or Health Savings Accounts.
• Unlimited Vacation Time.
• 10 Paid Holidays.
• 12 Paid Weeks Maternity Leave.
• Pet Insurance.
• Retail Savings: 401(k) and Employee Stock Ownership Plan.
• Employee Referral Bonus.
• Professional Development Reimbursement.
• Company Paid STD, LTD, and Life Insurance.

Pay

This position offers a base salary range of $100,000 to $120,000, based on experience and qualifications. The role is also eligible for a variable compensation plan.

Schedule

N/A

Skills

• Technical Skills: DeltaV systems experience, other Manufacturing/Laboratory OT systems experience, IT experience, Life Sciences Industry experience, cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV, analog and discrete signaling, virtualization, serial and ethernet communications, hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings.
• Soft Skills: Infinite Leadership mentality and interest in coaching/mentoring, Collaboration and team work, Time management and reporting, Detail oriented, good documentation skills, Critical thinking and problem solving, Ability to assess risk through review of documentation and KBAs.

Benefits

• Medical, Dental, and Vision Insurance.
• Flexible Spending or Health Savings Accounts.
• Unlimited Vacation Time.
• 10 Paid Holidays.
• 12 Paid Weeks Maternity Leave.
• Pet Insurance.
• Retail Savings: 401(k) and Employee Stock Ownership Plan.
• Employee Referral Bonus.
• Professional Development Reimbursement.
• Company Paid STD, LTD, and Life Insurance.