Infiniti Sales Consultant

Qualifications

• High school diploma or equivalent
• Driver's License
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent communication skills
• Ability to meet company's production and quality standards

Physical Requirements

• Spend time outdoors in the weather and elements
• Spend time indoors in air-conditioned areas
• Sit on a regular basis
• Stand on a regular basis
• Walk on a regular basis
• Bend, twist and/or stoop infrequently on a regular basis
• Kneel and/or squat infrequently
• Lift 25 lbs to 50 lbs infrequently
• Reach and/or lift overhead infrequently
• Climb stairs
• Repetitive hand/finger movement on a regular basis
• Grasp/grab with hands infrequently
• Push and pull infrequently

Expectations

• Devote himself/herself to insuring satisfaction to customers
• Determine management, production and quality requirements by asking questions and listening
• Attend Company Meetings As Required
• Maintain a follow-up system that encourages follow through with assigned projects
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in products and services
• Know and understand the federal, state and local requirements which govern the company’s business
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management
• Interact well with others and be a positive influence on employee morale
• Uphold the company’s non-disclosure and confidentiality policies and agreements
• Work evening, weekend and holiday work hours as required

Job-Specific Expectations

• Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership
• Cook up and meet new and used sales quotas
• Meet the profit margin goals for vehicle sales
• Be polite and friendly and greet customers promptly
• Consistently follow the outlined sales process
• Determine each customer’s vehicle needs by asking questions and listening
• Test drive vehicles and verify customer qualification
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Understand the terminology of the automobile business and keep abreast of technology changes in the product
• Perform pre-delivery inspection and road test before delivery to customer
• Deliver vehicles to customers after purchase
• Conduct telephone transactions courteously and promptly
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales
• Move and arrange display vehicles on showroom and on lot as directed by management
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Know and understand the federal, state and local laws which govern retail auto sales
• Attend pertinent training and stay current with with sales department concerns and sales techniques
• Attend sales meetings