Industrial Equipment Support Supervisor

About the role

You will provide support to customers in North America, ensuring a high level of customer service. Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed. Supports Technicians during Commissioning and On-Site Service interventions. Ensure optimum service levels and timely response to customer needs. Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery. Works closely with the After-Sales teams in Cryostar France on technical and service issues. Supports CSUSA-built products in all world regions by supporting, training and assisting Cryostar employees in regional offices. Contributes to CSUSA service revenue objectives by supporting spare parts, repairs and on-site service. Contributes input to Service Manager for performance reviews of field service technicians. Recommends to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation. Supports Quality, Accounting and Service Departments in order to meet any third-party compliance platform for on-site interventions. Follows up with customers regarding unpaid invoices as needed due to unresolved technical support.

Responsibilities

• Provide support to customers in North America, ensuring a high level of customer service.
• Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed.
• Supports Technicians during Commissioning and On-Site Service interventions.
• Ensure optimum service levels and timely response to customer needs.
• Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery.
• Works closely with the After-Sales teams in Cryostar France on technical and service issues.
• Supports CSUSA-built products in all world regions by supporting, training and assisting Cryostar employees in regional offices.
• Contributes to CSUSA service revenue objectives by supporting spare parts, repairs and on-site service.
• Contributes input to Service Manager for performance reviews of field service technicians.
• Recommends to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation.
• Supports Quality, Accounting and Service Departments in order to meet any third-party compliance platform for on-site interventions.
• Follows up with customers regarding unpaid invoices as needed due to unresolved technical support.

Requirements

• A Mechanical Engineering degree or equivalent.
• 5+ years’ experience in an industrial field setting.
• Experience with industrial equipment and control systems.
• Knowledge of rotating equipment including pumps and turbo machinery.
• Knowledge of instrumentation and control systems and Variable frequency drives (VFD’s).
• Exposure to PLC systems and ability to troubleshoot control issues.
• The ability to read engineering drawings (including electrical schematics).

Qualifications

• Must be able to read and understand engineering drawings (including electrical schematics).

Skills

• Technical support and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Problem-solving and analytical skills.

Benefits

At Linde, you will enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level.

Pay

Competitive compensation and an outstanding benefits package.

Schedule

Flexible schedule to accommodate customer needs.