Industrial Service Supervisor

About the role

BHS Corrugated is seeking an experienced Industrial Service Supervisor to lead their Digital Print service operation at a customer manufacturing facility. This role requires leading onsite service activities, supervising technicians, and serving as the primary customer contact.

Responsibilities

• Lead all onsite BHS Digital Print service activities
• Supervise, coach, and develop onsite technicians and support personnel
• Serve as the primary customer contact for service operations and escalations
• Drive equipment uptime, print quality, and overall operational performance
• Manage preventive maintenance programs and maintenance planning
• Cookordinate resources across Engineering, Field Service, Help Desk, and Product Management
• Analyze equipment performance, downtime, and quality metrics to identify improvement opportunities
• Lead continuous improvement initiatives that increase productivity and customer satisfaction
• Participate in production meetings and present performance and KPI updates to customer leadership
• Ensure compliance with safety standards and contractual service commitments

Requirements

• Previous experience leading technical service teams in a manufacturing or industrial environment
• Strong leadership and customer relationship management skills
• Experience supervising technicians or maintenance personnel
• Knowledge of industrial electrical and mechanical systems, PLC-controlled equipment, and preventive maintenance
• Excellent troubleshooting and root-cause analysis skills
• Strong communication, organizational, and problem-solving abilities
• Experience with digital printing, corrugated manufacturing, inkjet technology, or industrial production equipment is preferred
• Ability to travel occasionally for training and corporate initiatives

Qualifications

• High school diploma or equivalent
• Minimum of 5 years of relevant experience in a similar role
• Valid driver’s license and reliable transportation

Skills

• Technical expertise in industrial electrical and mechanical systems
• Strong problem-solving and troubleshooting skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Competitive salary and annual bonus opportunity
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off and paid holidays
• Tuition reimbursement
• Career growth within a global organization
• Opportunity to lead cutting-edge Digital Print technology at a customer site

Pay

$110,000–$130,000 annually + bonus

Schedule

Full-time position with flexible hours to accommodate customer needs