Indoor Sports Complex Programs Manager

About the Role

Horizons Edge Sports Campus is hiring for a full-time Program Manager to oversee coordination of sports leagues, tournaments, events, and recreational programming throughout the year. This is a hands-on role for someone who thrives in a fast-paced environment, loves creating great customer experiences, and can keep a lot of moving pieces organized. You’ll be at the center of the action—building league schedules, coordinating officials, solving game/event-day challenges, and helping teams have an incredible experience.

Responsibilities

• Plan, implement, and evaluate a diverse range of sports leagues, clinics, camps, tournaments, and fitness programs for all age groups and skill levels.
• Research and identify emerging trends in sports and recreation to maintain a competitive and engaging program mix.
• Work with the Operations Director to coordinate facility scheduling for programs, ensuring efficient use of space and minimal conflicts.
• Foster relationships with partner organizations, tournament owners, and event owners to optimize facility usage and maximize revenue.
• Monitor program participation, collect feedback, and make improvements based on data and participant input.
• Respond promptly to participant inquiries, feedback, and concerns with professionalism and care.
• Recruit, train, schedule, and evaluate program staff, instructors, and volunteers.
• Provide ongoing coaching, professional development, and performance feedback to ensure program excellence.
• Foster a positive, team-oriented work environment that reflects the organization’s values and customer service standards.
• Develop and manage program budgets in collaboration with leadership, including forecasting revenues, controlling expenses, and meeting financial goals.
• Track and report on program financial performance and identify opportunities for cost savings or revenue growth.
• Build strong relationships with community partners, schools, and local organizations to expand participation and partnerships.
• Represent the sports complex at community events, meetings, and promotional activities.
• Ensure all programs operate in compliance with safety standards and organizational policies.
• Collaborate with maintenance and operations teams to ensure facilities and equipment are safe, clean, and well-maintained.

Requirements

• Bachelor’s degree in business, sports, or facility management, or related field preferred.
• 3-5 years of experience in operations, facility or event management, sports administration, or a related field preferred.
• Working knowledge of sportsplex operations best practices.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Current CPR/First Aid certifications or willingness to obtain them within a specified period.