Workplace Facility Manager

About the role

The Workplace Facilities Manager serves as the primary point of contact for integrated facilities management operations and workplace experience services for a key client account. This client-facing leadership role combines strategic facility operations with exceptional workplace experience delivery, managing everything from building systems and vendor relationships to reception programming and customer service.

Responsibilities

• Overseeing all facilities operations including hard and soft services, building systems, vendor management, and compliance with client policies and safety regulations across multiple sites
• Developing and managing operating and capital expense budgets, preparing monthly/quarterly/annual variance reports, and implementing cost-reduction initiatives
• Leading reception services while collaborating with all levels of the client organization
• Managing the performance, staffing, and professional development of regional service delivery teams
• Coinciding tenant requirements and service requests to ensure timely resolution and high satisfaction levels
• Implementing short and long-term strategic projects, annual management plans, and key performance indicators in partnership with Account Managers and Regional FM leadership
• Providing regular reporting to client stakeholders and engaging in continuous improvement through business intelligence and best practices

Requirements

• Bachelor's degree in Facilities Management, Hospitality Management, or related field, or equivalent work experience with management/technical emphasis
• Minimum 8 years of industry experience in corporate facilities, third-party service provider, or consulting environments
• Minimum 5 years of food services or hospitality experience with demonstrated customer service excellence
• Proven ability to matrix manage technical and administrative staff across multiple locations with strong leadership and supervisory skills
• Excellent verbal and written communication skills with ability to present effectively to senior stakeholders and client leadership
• Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
• Demonstrated experience managing operating budgets, vendor contracts, and financial reporting with strong analytical capabilities

Preferred Qualifications

• MBA or advanced degree in business, facilities management, or related field
• Experience in hospitality, customer service industries, or integrated workplace services delivery
• Knowledge of real estate operations, telecommunications, furniture systems, accounting principles, and building systems
• Previous experience in matrix management organizations with ability to influence without direct authority
• Track record of implementing innovative workplace programs and leading change management initiatives
• Strong belief in teamwork and collaborative work style with ability to thrive in dynamic, fast-paced environments