INCOME MAINTENANCE CASEWORKER LEAD - 40009859

Department of Social Services (DSS) · Full-time, non-exempt · Posted October 27, 2026 · Closes November 10, 2026 · Hiring range: $54,312 – $73,289 annually

About the role

Incumbents are responsible for the total process of determining applicant/client eligibility for Medicaid in a County Department of Social Services. The position serves as a lead worker over a unit performing intake, processing, and review functions (at least 25% of time), while also performing complex eligibility determination and redetermination tasks with a high degree of independence. Work includes resolving client appeals, analyzing program-wide problem areas, recommending corrective actions, and providing targeted staff training. The role handles two or more functions in long-term care Medicaid programs and resolves complex problems with significant impact on clients and the agency. Supervision is minimal.

Responsibilities

• Serve as lead worker over a unit of a single program area performing intake, processing, and review functions (minimum 25% of time).
• Perform eligibility determination functions equivalent to an Income Maintenance Caseworker II.
• Execute a wide range of tasks in the eligibility determination and redetermination process requiring in-depth knowledge of all income maintenance programs and functional processes.
• Resolve client appeals of actions taken by income maintenance caseworkers.
• Analyze program-wide problem areas and recommend corrective actions, including specific re-training or targeted training of existing staff.
• Function with a high degree of independence performing complex tasks in Medicaid programs, including two or more functions in long-term care programs.
• Assume responsibility for resolution of complex problems where actions have considerable effect on clients and/or the agency.

Requirements

• Two years of experience as an Income Maintenance Caseworker; or
• A degree from an accredited college or university; or
• An associate's degree in accounting, business administration, human services, secretarial science, or closely related field and at least two years of paraprofessional, clerical, or other public contact experience involving negotiating, interviewing, obtaining, analyzing, and/or evaluating data; or
• A high school diploma and at least five years of paraprofessional, clerical, or other public contact experience involving negotiating, interviewing, obtaining, analyzing, and/or evaluating data.

Skills

• Considerable knowledge of NC FAST and Social Service programs.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to research, analyze, and interpret automated system problems.
• Ability to communicate with clients/applicants, the public, and public officials to obtain data and explain/interpret rules, regulations, and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks.

Special Requirements

• Candidates must pass NC FAST Certification training.

Pay

Hiring range: $54,312.00 – $73,289.00 per year.