INCOME MAINTENANCE CASEWORKER II - MEDICAID 1

About the role

Employees in this class are responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services (1) for a single income maintenance program which includes the intake, processing, and review functions; or (2) performing one of the above functions for three or more of the income maintenance programs; or (3) performing two or more functions in the Medicaid-Long Term Care Program; or (4) serving as a lead worker at least 25 percent of the time over Income Maintenance Caseworkers I involved with one or two of the income maintenance programs and performing one or two of the intake processing or review functions in the income maintenance programs.

Work at this level includes such tasks as the interviewing of clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.

Employees usually report to an Income Maintenance Supervisor.

Responsibilities

• Obtaining all pertinent data concerning the clients' family composition, financial, employment and health status.
• Completing initial applications and verifying the information obtained during intake.
• Performing redetermination or review of the clients' case on a periodic basis, to reverify the clients' eligibility for continued participation in the program.
• Determining the clients' initial or continuing eligibility for any given program based on the function or combination of functions performed.
• Correcting any errors detected during second party reviews if acting as a lead worker.
• Completing recertifications and changes for the Family and Children's Medicaid programs.
• Performing in-depth assessments and gathering and documenting information.
• Affirming the accuracy of information received to determine eligibility.
• Informing clients of all available programs and making referrals to appropriate programs or agencies.
• Keeping abreast of policies and procedures governing all programs.
• Working under pressure and handling multiple tasks.

Requirements

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Possession of a degree from an accredited college or university preferred.
• Possession of an associate degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data preferred.
• Possession of a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data preferred.
• Possession of bilingual skills preferred.

Qualifications

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.

Skills

• Considerable knowledge of the program/ areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.

Benefits

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Pay

Hiring Range: $46,916.00 - $63,309.00

Schedule

Full-time, non-exempt

Contact Information

For more information about Durham County Government, visit www.dconc.gov.

For questions regarding this job posting, please contact Human Resources at hr@dconc.gov.