INCOME MAINTENANCE CASEWORKER II - MEDICAID

About the role

Employees in this class are responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services for a single income maintenance program which includes the intake, processing, and review functions; or performing one of the above functions for three or more of the income maintenance programs; or performing two or more functions in the Medicaid-Long Term Care Program; or serving as a lead worker at least 25 percent of the time over Income Maintenance Caseworkers I involved with one or two of the income maintenance programs and performing one or two of the intake processing or review functions in the income maintenance programs. Work at this level includes such tasks as the interviewing of clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees usually report to an Income Maintenance Supervisor.

Responsibilities

• Perform intake, processing, and review functions in one income maintenance program (Food Stamps, Aid to Families with Dependent Children, Medicaid, County Special Assistance) or perform all functions in one program, or perform two or more functions in the Medicaid-Long Term Care Program, and/or act as a lead worker over Income Maintenance Caseworkers I.
• Obtain pertinent data concerning clients' family composition, financial, employment, and health status during intake.
• Process clients' applications by verifying all information obtained during intake.
• Conduct redetermination or review of clients' cases on a periodic basis to reverify eligibility for continued participation in the program.
• Determine clients' initial or continuing eligibility for any given program based on the function or combination of functions performed.
• Complete recertifications and changes for the Family and Children’s Medicaid programs.
• Perform in-depth assessments, gather and document information, and assess accuracy of information received to determine eligibility.
• Inform clients of all available programs and make referrals to appropriate programs or agencies.
• Keep abreast of policies and procedures governing all programs.
• Work under pressure and handle multiple tasks.

Knowledge, Skills and Abilities

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform caseworker functions within structured time frames.
• Strong organizational, oral and written communication skills.

Requirements

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Qualifications

• Preference will be given to applicants with a degree from an accredited college or university.
• Preference will be given to applicants with an associate degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.
• Preference will be given to applicants with a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.
• Preference will be given to applicants with bilingual skills.

Pay

$46,916.00 - $63,309.00

This position is eligible for a tiered $4,000.00 critical position bonus.