Income Maintenance Caseworker - Greene County Assistance Office

About the role

The Department of Human Services (DHS) is seeking a motivated Income Maintenance Caseworker who is ready to make a difference in the lives of individuals and families. In this role, you help people access important programs during times of need. Your problem-solving skills and compassion will guide customers through complex situations. Join the team at the Greene County Assistance Office (CAO) and build a career centered on service and support.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.

Schedule

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60-minute lunch (may change based on operational needs)
• Overtime and travel as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If unable to telework, you will report to the headquarters office in Waynesburg, PA. The ability to telework is subject to change at any time.

Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Pay

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).

Qualifications

Minimum Experience and Training Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training

Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Requirements

Other Requirements

• Must meet the PA residency requirement (see Residency Guidelines for details)
• Hiring preference for this vacancy may be given to candidates who live within Greene County. If no eligible candidates who live within Greene County apply, candidates who reside in other counties may be considered.
• Must be able to perform essential job functions

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports
• Must pass a background investigation
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075), which requires passing an enhanced background check prior to beginning employment
• Under Pub 1075, acceptance of a conditional offer requires submission to and approval of satisfactory criminal history reports, including but not limited to:
  • A fingerprint-based federal records check
  • A PA State Police clearance
  • A check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years
  • A citizenship/residency verification