Incidents Business Analyst

Responsibilities

• Manage and respond to application incident escalations
• Analyze incident trends and recommend preventive measures
• Support compliance with regulatory, data privacy, and cybersecurity standards
• Collaborate with internal teams to ensure timely resolution of incidents
• Document and improve incident and service management processes
• Contribute to application lifecycle activities (e.g., system retirement)
• Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation

Requirements

• AA Degree
• Minimum of 6+ years' experience in similar role
• Previous incident management experience
• General knowledge/experience with compliance, regulatory, data privacy, and cybersecurity requirements
• Previous experience responding to escalation requests, application incident escalations
• Previous experience analyzing incident trends
• Experience with MS Office, SharePoint, Teams, Zoom, Office 365