Incident Response Technician - swing

About the role

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work. KaylaTek has an exciting Major Incident Response (MIR) opportunity supporting the AFNCR IT contract located at Joint Base Andrews (JBA), MD – 100% on site.

Responsibilities

• Proactively identify and classify major IT incidents and events by leveraging data from various AFNCR work centers and monitoring tools.
• Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams.
• Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams; maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.
• Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through appropriate Government communication and command structures.
• Drive the investigation and resolution process for all incidents; collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences.

Requirements

• Active DOD Secret clearance or higher – verification required.
• Valid CompTIA Security+ certification.
• Must be a US Citizen.

Qualifications

• Minimum of two years of work experience within a Department of Defense (DoD) environment.

Skills

• Strong foundational understanding of network equipment, architecture, and capabilities.
• Exceptional written and oral communication skills, with a proven ability to brief stakeholders and articulate complex technical situations clearly.
• Demonstrated ability to multitask effectively and perform decisively under pressure in a fast‑paced operational setting.

Benefits

• Comprehensive Medical, Dental, Vision plans
• FSA, HSA
• 401(k) with company match
• Short‑Term and Long‑Term Disability
• Life and Accidental Death and Dismemberment Insurance
• Paid Time Off
• 11 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Program
• Military Leave Support
• Referral bonuses and more

Schedule

Full time – Swing Shift (2:00 PM – 10:30 PM, Tuesday – Saturday). First 30 days: an initial 30‑day on‑site training period is mandatory and follows a standard day shift schedule (7:00 am – 3:30 pm, Monday – Friday) before transitioning to the assigned swing shift.