Branch Operations Services Technician

Under the general supervision of the Branch Operations Staff Supervisor, the Branch Operations Technician is part of a team responsible for providing public and collection maintenance services within Branch Operations Services.

Schedule

Work schedule during academic quarters is Monday – Friday, 9:45 a.m. – 6:15 p.m. May be scheduled days, evenings, weekends and holidays. Schedule may vary during interims and summer quarter.

Responsibilities

• Collection Maintenance – including record updates, stacks maintenance, preservation review, and processing course reserves (40%).
• Circulation Services – including resolving complex circulation problems, assisting users, and processing user appeals (40%).
• Additional Duties – including support for operations, unit/departmental projects, and procedure review (20%).

Requirements

• High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level OR equivalent education/experience.

Qualifications

• Demonstrated commitment to customer service.
• Demonstrated attention to detail and precision.
• Demonstrated commitment to promoting equitable access and service to a diverse community.
• Demonstrated ability to clearly explain complex services and policies in person, over the phone, and in written correspondence.
• Demonstrated ability to prioritize tasks and work effectively under pressure with minimal supervision.

Preferred Qualifications

• Demonstrated experience with Microsoft Word, Excel, and Outlook.
• Familiarity with Ex Libris's Alma and Primo systems.

Working Conditions

• Must be able to lift 25-50 pound boxes and crates and push heavy book trucks.
• Ability to travel between branch libraries spread across the University of Washington Seattle campus.

Pay

Pay Range Minimum: $45,144.00 annual
Pay Range Maximum: $54,468.00 annual

Benefits

For information about benefits for this position, visit UW Staff Benefits.

This is a regular, full-time (100% FTE) position represented by the WFSE Libraries bargaining unit.