Engineering Operation Technician

About the role

Join our dynamic team as a critical guardian of technological infrastructure. You'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, including stand-by diesel generators and related fuel systems, three-phase electrical systems (switch gear, UPSs, PDUs, wet cell batteries), CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Conduct preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Support technical writing for the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring compliance with established practices, procedures, and local legislation.

Requirements

• 2+ years of experience with Microsoft Office products and applications.
• 2+ years of electrical and mechanical experience.
• Ability to work a flexible schedule, including days, nights, and/or weekends.
• Willingness and ability to work in physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform construction tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.
• Ability to travel to or commute between data center locations as needed, including temporary assignments at alternative sites during training or until the assigned facility is operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Preferred Qualifications

• Experience working in a data center or mission-critical facility (e.g., hospital, military facility, public safety facility).
• Associate or higher education in a related field.
• Experience with reading and writing procedures, technical documents, and engineering drawings.

Pay

• USA, AZ, Mesa: $37.64 - $65.91 USD hourly
• USA, OH, Jeffersonville: $37.64 - $65.91 USD hourly
• USA, OR, Boardman/Hermiston: $37.64 - $65.91 USD hourly
• USA, PA, Berwick: $37.64 - $65.91 USD hourly
• USA, TX, Wink: $37.64 - $65.91 USD hourly

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs) as part of the compensation package.

Learn more about our benefits at amazon.jobs/en/benefits.

Schedule

• Work schedule changes depending on specific site needs; shifts can be up to 12 hours and may rotate on a predefined schedule.
• Some locations have on-call rotations.
• Role may support more than one location/site.