Engineering Operation Technician

About the role

We are seeking a program manager to oversee the launch and successful scaling of a new service that automates the book processing for public and school libraries. The ideal candidate will be responsible for ensuring the service operates efficiently and scales reliably.

Responsibilities

• Own the operating cadence for the service, including building and running metrics, business reviews, and reporting that track processing quality, throughput, and delivery SLAs.

• Surface risks early and drive them to closure while running pilot operations day-to-day alongside operations, fulfillment, and the processing vendor.

• Hit the agreed quality and delivery bar on every order, capturing what works and turning it into a repeatable onboarding and operations playbook.

• Drive throughput and quality as volume scales from roughly a thousand to several thousand units a day, finding bottlenecks, eliminating defect sources, raising yield, and feeding operational data into build, buy, and automate decisions.

Requirements

• 3+ years of program or project management experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience working cross-functionally with tech and non-tech teams

• 2+ years of supply chain experience

Qualifications

• Experience using data and metrics to determine and drive improvements

• Associate or higher education in a related field

• Experience with reading and writing procedures, technical documents, and engineering drawings

Preferred Qualifications

• Experience working in a data center or mission-critical facility

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible work arrangements available.