Inbound Sales Representative

Responsibilities

• Handle inbound calls from customers regarding insurance services to establish new insurance policies.
• Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
• Adhere to established call center guidelines and company policies while answering calls.
• Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
• Research and resolve customer inquiries, communicating results via telephone and/or written correspondence to policyholders, agents, or other departments.
• Perform computer inquiries and data entry related to customer accounts.
• Record Maintenance: Maintain records and policy files according to established guidelines.
• Ensure regular and predictable attendance in meetings with a defined work schedule.
• Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Requirements and Skills

• High School Diploma and/or GED
• CSR experience of six months
• English proficiency - Mid level
• Ability to provide exceptional customer service with a customer-centric mindset
• Excellent oral and written communication skills with proficiency in telephone etiquette
• Proactive approach to researching and resolving inquiries promptly
• Excellent oral and written communication skills
• Able to handle multiple assignments
• Availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
• Flexibility for occasional and/or seasonal overtime
• 1 – 2 years of experience working with customers