INBOUND SALES REPRESENTATIVE

Job ID: KC123 • Hybrid role (3 days onsite per week) • Location: Kansas City, Kansas 66111

About the role

Sell insurance products (auto, home, renters) to inbound callers by collecting customer information, generating quotes, and binding policies. Occasionally perform outbound follow-up calls.

• Lead sources: most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote; more challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
• Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
• Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
• Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
• Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.

Requirements

• Recent prior sales experience and/or call center sales experience.
• Ability to describe how your sales skills will transfer into this role, highlighting metrics, quotas, or success in previous roles.
• Must be able to pass the Property & Casualty (P&C) licensing exam; the company will sponsor and provide training for licensing, which must be completed within 90 days of hire.
• Tech-savvy and adaptable; must be able to learn and navigate CRMs and multiple screens/software systems.
• Professional verbal and written communication skills with strong sales acumen.
• High school diploma or equivalent.
• Background check and education verification required.

Qualifications

• Bachelor’s Degree (nice to have).
• Salesforce experience (nice to have).

Pay

• Starting base pay: $19.00–$21+ per hour.
• Commission paid monthly; average yearly earnings: $63,000 (uncapped).li>
• Top performers earn $100,000+ yearly.

Schedule

• Training: Monday–Friday, 9:30am–6:00pm CST for approximately 9 weeks.
• After training: assigned a 40-hour work week; must be open to department hours:
  • Monday–Friday or Tuesday–Saturday, 7:00am–9:00pm CST.
  • Saturday hours: 8:00am–4:30pm CST.

Benefits

• 401k with 4% contribution and up to 6% match.
• HSA, medical, dental, and vision insurance.
• Tuition reimbursement (with approval).
• Commuter benefits.
• Recognition programs and community activities.
• Parental leave.
• Career growth opportunities into senior roles, retention, leadership, and other positions.