Inbound/Outbound Customer Care Representative Onsite

About the Role

At SynergenX Health, we believe great patient care starts with great people. We’re looking for a compassionate, dependable, and customer-focused Inbound/Outbound Customer Care Representative to join our team and play an important role in supporting patients throughout their healthcare journey. This is more than a call center position. You’ll be one of the first people our patients connect with, helping answer questions, schedule appointments, resolve concerns, and make each interaction feel helpful and positive.

Why You’ll Enjoy Working Here

Make an Impact: Your conversations matter. You’ll help patients navigate their care and support them as they work toward their health and weight-loss goals.

Competitive Pay & Benefits: Starting pay is $19.50 per hour, along with a comprehensive benefits package designed to support you both at work and beyond.

Learn and Grow: We invest in our employees through paid training, professional development, tuition reimbursement, and opportunities for advancement.

A Team That Supports You: You’ll work alongside a dedicated team that values communication, collaboration, and providing a positive experience for every patient.

Schedule

Monday–Friday, 7:00 AM–4:00 PM
Two weeks of paid, on-site training

Responsibilities

• Answer incoming calls and messages promptly, professionally, and with care
• Schedule patient appointments using our EHR system
• Respond to patient questions and concerns and route issues appropriately
• Document patient communications accurately in our CRM
• Provide a welcoming and helpful experience during every interaction
• Assist with administrative tasks and other team needs as needed

Requirements

• High school diploma or GED
• At least 1 year of high-volume call center experience
• At least 1 year of experience using CRM or EHR software

Qualifications

• Strong communication and active listening skills
• Excellent attention to detail and the ability to multitask
• Professional demeanor, positive attitude, and sound judgment
• A genuine desire to help others and provide excellent customer service
• Ability to successfully complete a routine criminal background check

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• $50,000 life insurance policy
• 401(k) with up to 5% company match
• Paid time off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months of full-time employment
• Employee service discounts for you and one additional person

AI-Assisted Note-Taking Disclosure: We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.