Inbound/Outbound Customer Support Representative

Job Description

Support External Applicants | Make a Real Impact

• Make a meaningful impact by helping applicants navigate important processes.
• Work in a supportive team environment where your efforts can make a difference every day.
• Enjoy a stable, structured work environment with predictable hours.

Responsibilities

• Aid in researching the background screening process through outbound contact (calls and emails).
• Provide support to applicants undergoing the background screening process in a call center environment.
• Complete other daily tasks assigned.
• Compose professional emails quickly and efficiently.
• Review and evaluate necessary documentation and information for the background screening process.
• Communicate with applicants via email and phone regarding their background checks and conduct further required research.
• Maintain and document detailed notes in the system regarding correspondence with applicants.

Required Skills

• Show strong attention to detail.
• Be able to work in a fast-paced, inbound/outbound call center environment.
• Achieve and maintain high volume production.
• Efficiently multitask and operate/manage a computer and internal software.
• Show excellent verbal and written communication skills.
• Be proficient in Microsoft Office.

Qualifications

• Minimum high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, including:

• Medical, dental, and vision coverage with spouse/family options.
• A 401K plan with generous company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans (life, disability, etc.).
• Paid lunch breaks, time off, holidays, and training programs.
• Overtime options available.
• A casual dress code.
• Flexible work schedules.
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail.
• Employee referral bonus program.
• Discounts through partnerships and neighborhood business programs.

Pay

$16/hr

Schedule

This is an on-site position located in Warminster, PA. We are seeking the shift of 10am - 6pm or 2pm-10pm.