Inbound Support Representative

About the role

GoHiya is adding an Inbound Support Representative whose work will make customer resolution easier to trust across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The operating lens is inbound support service representation within contact center operations, so incomplete information is surfaced before it becomes downstream rework.

How success shows up: the role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For GoHiya, that result is measured through inbound support service representation within contact center operations.

Responsibilities

• Review the Inbound Support Representative workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Inbound Support Representative workflow by helping the team handle assigned customer or client requests.
• Track the Inbound Support Representative workflow by helping the team review available case history before responding.
• Own the Inbound Support Representative workflow by helping the team resolve routine issues within approved authority.
• Coordinate the Inbound Support Representative workflow by helping the team document commitments and next actions.

Qualifications

• Use Issue Resolution and Contact Center Operations confidently when carrying out inbound support service representation within contact center operations.
• Apply Complaint Handling without losing track of exceptions, owners, or deadlines tied to inbound support service representation within contact center operations.
• Document decisions clearly enough that another teammate can follow the reasoning behind inbound support service representation within contact center operations.
• Use sound judgment around Customer Service, especially when inbound support service representation within contact center operations requires escalation instead of assumption.

Role Details

Full-time, entry level, 100% remote within the United States.

Base salary: $44,000–$66,000 per year.

For this Inbound Support Representative at GoHiya, remote execution is complete only when inbound support service representation within contact center operations leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.