Customer Care Representative Onsite

About the role

We are looking for Full-Time Inbound Customer Care Representatives to join our growing team. The ideal candidate should have great personalities, strong communication skills, positive energy, and a willingness to learn.

Responsibilities

• Answer inbound patient calls and messages with enthusiasm and professionalism
• Help patients schedule, reschedule, and manage appointments
• Create a positive patient experience from the first "hello."
• Answer general questions and route patients to the appropriate team when needed
• Document patient interactions accurately in our CRM/EHR systems
• Handle multiple conversations and priorities in a fast-paced environment
• Work closely with your teammates to keep things moving and provide excellent service
• Assist with other customer care and administrative needs as needed

Requirements

• High School Diploma or GED
• Customer service experience preferred
• Call center, healthcare, scheduling, CRM, or EHR experience is a plus but not required for every candidate
• Comfortable using computers and learning new technology
• Strong verbal and written communication skills
• Able to work in a fast-paced, high-volume environment

Qualifications

• Friendly, confident, and comfortable talking to people
• Positive and energetic
• Dependable and punctual
• Coachable and open to feedback
• Able to stay calm when things get busy
• Comfortable multitasking
• Detail-oriented while still working efficiently
• Professional but able to let their personality shine
• Team players who are willing to jump in and help
• Motivated to learn and grow

Skills

• Great soft skills

Benefits

• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• $50,000 Life Insurance Policy
• Paid Time Off with annual increases
• 6 Paid Holidays
• Tuition Reimbursement after 6 months of full-time employment
• Employee Service Discounts for you + one additional person
• Professional growth and advancement opportunities

Pay

$19.50/hour

Schedule

Monday–Friday 6 AM–3 PM

Benefits

• Includes two weeks of paid, on-site training

Contact Information

Please do not contact our clinics, Human Resources department, or individual team members regarding the status of your application. Our Recruiting Team carefully reviews applications and will contact candidates directly if selected to move forward in the interview process.