Inbound Marketing Lead Specialist

About the role

This role is 100% inbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, and marketing teams.

Responsibilities

• Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
• Qualify all sales leads based upon lead qualification criteria definitions
• Tactfully and courteously interface with customers in order to build strong business relationships
• Educate customers on respective business processes and procedures
• Proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information
• Demonstrate active listening and consultative selling skills when promoting additional products and services
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues
• Exercise strong observation and researching skills to assist in resolving the customer’s issue
• Own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result

Requirements

Bachelor's Degree OR 1+ years of customer service, sales or retail experience

Qualifications

Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option

Skills

Active listening and consultative selling skills

Benefits

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Pay

$44,000 - $46,000 USD

Schedule

Under 10%

Relocation

Provided

Position Type

New Grad

Referral Payment Plan

Yes