Inbound Customer Service Representative (Onsite San Antonio TX)

Essential Duties Include The Following

• Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information, making outbound calls and documenting the affected account’s history file.
• Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
• Adheres to schedule, ensuring promptly logged into the system and available for calls.
• Handles most complex calls with minimal assistance (lapses, waives, breaks in coverage, and the like).
• Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
• Updates the system with pertinent insurance data, adhering to department procedures.

Qualifications

• Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience.
• Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
• Strong workflow and written and verbal communication skills.
• Able to remain professional and courteous in all interactions with SWBC clients and staff.
• Able to effectively multi-task.
• Able to operate a computer and basic office equipment.
• Able to type 40 WPM accurately.
• Able to operate a 10-key calculator by touch.