Patient Service Representative (Onsite - San Antonio)

POSITION OVERVIEW

POSITION DUTIES & RESPONSIBILITIES

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

PHYSICAL REQUIREMENTS

WHAT WE OFFER

Patient Services Representative

• Answer all phone calls in a patient, empathetic, and passionately communicative manner
• Schedule appointments and demonstrate active listening to identify member needs, providing information and solutions in a timely manner
• Collect and update new member demographic and insurance information
• Process all requests with the highest degree of operational accuracy
• Provide clear, thorough, and accurate documentation of all interactions with members and individuals acting on their behalf in the electronic health record
• Follow organizational guidelines regarding the use of the EMR in compliance with HIPAA and member confidentiality standards
• Maintain access to the Health Information Exchange (HIE) and other related systems
• Work with Health Information Technology to proactively identify member care needs
• Navigate members to appropriate care as assigned
• Meet performance goals for member experience, quality, productivity, and all performance metrics
• Participate in special projects and perform other duties as assigned

High School Diploma or GED

• 1 year of experience in contact centers, pre-access, patient access, or a physician practice office
• Strong phone and verbal communication skills with active listening
• Member focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Ability to work a flexible work schedule
• English language proficiency

Bilingual in English/Spanish

• Associate's degree
• Familiarity with call center systems and practices
• Ability to understand and navigate EMR platforms
• Knowledge of healthcare industry terminology, insurance, and medical billing processes

Ability to sit or stand for extended periods of time

• Frequent keyboarding and ability to view a computer screen for long periods of time

Competitive salary and incentives

• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity