Customer Service Representative (Onsite)
About the role
Taylor Corporation is seeking a Customer Service Representative to join our team in the Hutchins, TX office. This position offers a dynamic environment with opportunities for growth and development.
Responsibilities
- Manage all communications—written, verbal, and in-person—in a professional, proactive, and efficient manner.
- Resolve customer needs including orders, requests, and follow-ups across multiple systems and functions with courtesy, accuracy, and speed.
- Own escalations and customer concerns promptly, conducting root cause analysis and ensuring permanent resolution.
- Establish, manage, and exceed customer expectations throughout all engagements.
- Engage appropriate resources to assist or resolve service issues as necessary.
- Utilize the company pricing system and policies accurately; review internal and external communications, quotes, and reports for accuracy and improvement opportunities.
- Manage workflow to meet customer deadlines collaboratively within a team environment.
- Help customers clearly articulate their needs for tailored solutions.
- Mentor and coach other Customer Service Representatives as needed.
- Commit to continuous skill development and personal growth to enhance the customer experience and support career progression.
- Cook up projects and complex customer deliverables, ensuring seamless execution.
Requirements
- Experience in customer service with cold chain logistics, healthcare, or other critical-based industries preferred.
- Strong MS Office skills with emphasis on Excel and Outlook.
- Advanced computer experience and ability to implement new technologies.
- Excellent problem solving, follow-up, and organizational skills.
- Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
- Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
- Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.
- A high school diploma or equivalent in work-related experience.
- A minimum of 3 years of related / relevant experience in position or specialization.
Benefits
Taylor Corporation offers a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule is 8am - 5pm, Monday - Friday.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule is 8am - 5pm, Monday - Friday.
Contact
To apply, visit Taylor Corporation's careers page.