Customer Service Representative (Onsite)
Taylor Corporation · Dayton, OH · 1 wk ago
Customer ServiceFull-time
Responsibilities
- Manage all written and verbal communication with customers on behalf of the company
- Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions
- Courteously, efficiently, quickly and accurately
- Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
- Engage appropriate resources to assist or resolve service issues as necessary
- Understand and appropriately use the company pricing system and policies
- Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Requirements
- High school diploma or equivalent in work-related experience
- 3 years of customer service industry experience
- Strong MS Office skills with emphasis on Excel and Outlook
- Able to communicate effectively through verbal and written communication
Qualifications
- Print, marketing or promotional product experience
- Taylor's Salesforce.com knowledge
- Advanced computer experience and ability to implement new technologies
Skills
- Customer service
- Communication
- MS Office
- Customer relationship management
Benefits
- DailyPay program available
- Comprehensive benefit package including health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay
Pay
- Details of pay structure not specified
Schedule
- Monday to Friday, 8:00am - 5:00pm (five days in office)