Inbound Customer Service Patient Representative - On Site

Key Responsibilities

• Provide high level customer service with graceful, high-level, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer returned inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas

Requirements

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Skills

• Multitask using various applications simultaneously
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Understand the customer’s requirements promptly and present solutions that meet their needs
• Excellent interpersonal communication skills
• Manage time in a fast-paced environment
• Handle objections and rejection
• Professional telephone etiquette skills
• High proficiency with written correspondence
• Highly motivated and receptive to coaching
• Strong problem-solving and organizational skills
• Team Player
• Self-sufficient and passionate about success

Additional Responsibilities

• May take on additional responsibilities and tasks to support the growth and success of the team and organization.

Schedule

40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday from 9:00 a.m. - 5:30 p.m. with one day off between Monday and Friday.

Pay

$21.00 - $24.00 per hour Base Plus Monthly Commission Eligible