Customer Service Representative (on-site)

About the role

O’Quinn Insurance Services is an independent insurance agency committed to protecting what matters most. Our culture is defined by our Core Values:

• One Team - We win together. We lift each other up, communicate openly, and succeed through collaboration.
• Quality - We hold ourselves to the highest standards. Details matter. We represent our brand with pride.
• Understand & Care Deeply - We genuinely care about our clients, teammates, and community. We show up with empathy and heart.
• Integrity - We act with honesty and transparency — even when no one’s watching. Doing what’s right matters more than what’s easy.
• Never Stop Learning - We stay curious, adaptable, and humble. Growth over comfort, always.
• No Nonsense - We own our results, no excuses. Address issues immediately, bring solutions, and follow through.

Responsibilities

Customer service representatives will communicate with clients daily, generating leads from current customers, making policy changes, and assisting with insurance needs. Key duties include:

• Generate leads from current customers
• Make policy changes
• Assist with client insurance needs
• Receive fully trained/validated in 90 days
• Eligible for uncapped bonus structure
• Paid time off, holidays off, weekends off
• Health insurance
• Remote work availability
• All work equipment provided including laptop, phone, external monitors, etc.
• Salary range: $40,000.00 - $65,000.00 per year
• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Mon-Fri Schedule
• Birthday Celebrations
• Incentive Programs
• Evenings Off
• Paid Holidays
• Hands on Training
• Appreciation lunches
• Home/work life balance
• Equipment provided
• Leave early on Fridays
• Licensing paid for by company
• Community events
• Career Growth Opportunities
• Work from Home

Requirements

• Strong computer knowledge
• Polite, well-spoken, approachable demeanor
• Genuine willingness to learn, be intuitive and resourceful, and be coachable
• Demonstrate our core values
• Service existing clients
• Answer inbound calls and conduct outbound calls
• Generate leads from existing clients
• Retain current clients through excellent customer service
• Perform endorsements

Qualifications

• No insurance knowledge required for this position
• Agency will pay licensing costs
• Must have 2-20 or 20-44 license and meet agency performance standards to work remotely

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Mon-Fri Schedule
• Birthday Celebrations
• Incentive Programs
• Evenings Off
• Paid Holidays
• Hands on Training
• Appreciation lunches
• Home/work life balance
• Equipment provided
• Leave early on Fridays
• Licensing paid for by company
• Community events
• Career Growth Opportunities
• Work from Home

Schedule

Mon-Fri Schedule

Pay

Annual Base Salary + Commission + Bonus Opportunities

Location

763 W. Granada Blvd, Ormond Beach, FL, 32174, US

Job Type

Full-Time

Job Category

Customer Service Representative