Inbound Customer Service & Dispatch Specialist

About the role

We're looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you're a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you'll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You'll Love Working Here

• Competitive pay and early pay opportunities with Pay Active
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You'll Do

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies
• Coordinate roadside help – dispatch service providers quickly and accurately
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms

Requirements

• Type 25+ WPM with accuracy
• Strong verbal and written communication, with the ability to show empathy and stay composed
• Service-oriented mindset with a genuine passion for helping people in urgent situations
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar)
• Comfort using CRM, mapping tools (Google Maps), and dispatch software
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process

Qualifications

• High School Diploma or equivalent preferred
• 6+ months of customer service experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 10 pounds, if necessary