Inbound Customer Service & Dispatch Specialist

About Us

At Infinity we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth.

About the Role

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You'll Love Working Here

• Competitive pay and early pay opportunities with Pay Active
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

Responsibilities

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies
• Coordinate roadside help – dispatch service providers quickly and accurately
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms

Requirements

• Type 25+ WPM with accuracy
• Strong verbal and written communication, with the ability to show empathy and stay composed
• Service-oriented mindset with a genuine passion for helping people in urgent situations
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar)
• Comfort using CRM, mapping tools (Google Maps), and dispatch software
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process

Qualifications

• High School Diploma or equivalent preferred
• 6+ months of customer service experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 10 pounds, if necessary

Pay

$14.00 hourly wage