In Room Dining Server - The Little Nell - Summer

About the role

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. Inspired by place, united by purpose, defined by you, The Little Nell is a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service.

Responsibilities

• Deliver food and beverages to guest rooms promptly and professionally
• Ensure accuracy of orders, presentation, and adherence to hotel service standards
• Set up and serve meals in a courteous and efficient manner
• Maintain cleanliness and organization of in-room dining trays, carts, and work areas
• Process guest orders via phone, ensuring clarity and special requests are accommodated
• Handle guest requests and concerns promptly to ensure satisfaction
• Collect and process payments accurately when required
• Retrieve and clear trays from guest rooms and hallways in a timely manner
• Collaborate with kitchen and other departments to ensure seamless service
• Uphold hotel policies, procedures, and brand standards in all interactions

Qualifications

• High School Diploma or equivalent preferred
• Six months related experience required
• Strong knowledge of food and beverage menus, including ingredients and preparation methods
• Basic knowledge of wine, food and cooking methods
• Excellent verbal communication and active listening skills
• Strong organizational and time management abilities
• Ability to provide exceptional guest service with professionalism and attention to detail
• Knowledge of proper food handling, safety, and sanitation standards
• Familiarity with point-of-sale (POS) systems and order-taking procedures
• Ability to lift and carry trays, carts, and other items safely
• Strong problem-solving skills to address guest concerns promptly
• Ability to work independently and as part of a team in a fast-paced environment
• Basic math skills for processing payments and handling gratuities
• Professional appearance and adherence to uniform and grooming standards
• Flexibility to work various shifts, including nights, weekends, and holidays
• Understanding of hotel policies, services, and room layouts to assist guests effectively

Skills

• Strong knowledge of food and beverage menus
• Basic knowledge of wine, food and cooking methods
• Excellent verbal communication and active listening skills
• Strong organizational and time management abilities
• Ability to provide exceptional guest service with professionalism and attention to detail
• Knowledge of proper food handling, safety, and sanitation standards
• Familiarity with point-of-sale (POS) systems and order-taking procedures
• Ability to lift and carry trays, carts, and other items safely
• Strong problem-solving skills to address guest concerns promptly
• Ability to work independently and as part of a team in a fast-paced environment
• Basic math skills for processing payments and handling gratuities
• Professional appearance and adherence to uniform and grooming standards
• Flexibility to work various shifts, including nights, weekends, and holidays
• Understanding of hotel policies, services, and room layouts to assist guests effectively

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks