Front Desk Agent - The Little Nell - Summer

Position Summary

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience.

Essential Job Functions/Key Job Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide summary of the hotel and the amenities offered to guests
• Cook up with other departments daily needs or special requirements for all hotel guests
• Recommend restaurants and activities for guest’s ability/skill level and interest
• Maintain cash bank and for daily settling of cash bank
• Accept reservations, changes, and cancellations
• Cook with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Comply with all policies of the hotels and Aspen One
• Aid in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned

Qualifications

• Basis knowledge of local mountain, town activities and events in the area
• Basic industry terminology
• Knowledgable of 5-star standards
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks