Concierge - The Little Nell - Summer

About the role

The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings.

Responsibilities

• Recommend and book activities for guest’s ability/skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Aid with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Cook up with other departments daily needs or special requirements for all hotel guests
• Maintain cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand

Qualifications

• High School Diploma or GED required, bachelor's degree preferred
• 1 year of concierge or customer service experience required
• Colorado Notary preferred

Knowledge, Skills & Abilities

• Intimate knowledge of local mountain, town activities and events in the area
• Familiarity with hotel fire and safety procedures
• Familiar with hotel services, hours of operation
• Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Strong attention to detail
• Ability to work effectively in team settings, contributing positively to group dynamics
• Ability to build and maintain relationships with local businesses

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks