In Room Dining Server Lead

How You Will Enjoy Your Day

• To facilitate food and beverage service to each guest in an expedient, professional and courteous manner.
• Aid in the coordination of new ideas in guest service, and in service training.
• Aid in the supervision of In-Room Dining servers in accordance with department and resort policies.

Work Performed

• Arrive at scheduled start time in appropriate uniform and ready for work with a clean, neat and pressed uniform.
• Collect and set up any necessary equipment to perform job (complete side-work).
• Take food and beverage orders in complete and timely fashion.
• Serve guest and internal employees in established standards.
• Keep workstation clean.
• Read all memos.
• Maintain a positive and professional attitude towards guests and co-workers.
• Operate Info-Genesis in a proficient manner.
• Control inventory and advise F&B Management of In Room Dining needs of day-day grocery items and small-ware, utensils, and equipment.
• Afford amenities are delivered properly and that the delivery system is defect-free.
• Assist in the training of established service levels to ensure a consistent guest experience at a high quality level.
• Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
• Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.

Supervision Exercised

• In-Room Dining Servers

Supervision Received

• Restaurant Managers

Minimum Requirements

• A high school diploma or equivalent.
• At least 1 year of F&B supervision or In-Room Dining experience.
• Must work well with or without direct supervision.
• Must be neat and well groomed at all times.
• Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, co-workers and management.
• Must also be able to perform all related duties as assigned and must maintain current food handler’s certification.

Physical Requirements

• Lifting & Carrying up to 50 pounds.
• 40% Standing.
• 20% Walking.
• 20% Bending/Lifting.
• 20% Sitting.
• Hearing and Manual Dexterity.
• Distance vision 1-3 feet.
• Ability to work in all types of weather conditions.