In-Room Dining Order Taker (Part-Time)

What will I be doing?

• Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients
• Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue
• Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system
• Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Team Member Benefits

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – SunLife*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – ComPsych
• Free Team Member Meals
• Tuition Reimbursement Guild Education Program
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts

Qualifications

• Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
• Specifically, we look for demonstration of these Values: Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
• Key attributes: Quality Productivity Dependability Customer Focus Adaptability