In-Room Dining Order Taker (Part-Time)

About the Role

As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism.

Responsibilities

• Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients.
• Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue.
• Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system.
• Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures.

What a Typical Day Looks Like

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special.
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner.
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors—attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.
• Upsell offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions.
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines.

Core Values

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

• Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana*
• Dental and Voluntary Insurance - SunLife*
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) - ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most.
• Health and welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future - Our retirement plans make it easier to save for what’s next.

*Medical/Dental coverage begins on the first of the month following 60 days of employment. **401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Pay

$5.50 per hour

Schedule

Full time