In Room Dining Captain

About the role

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The In-Room Dining Captain is a senior member of the In-Room Dining team who oversees daily operations, ensures flawless execution of luxury service standards, and supports the F&B Manager in delivering pristine dining experiences directly to guest rooms and suites.

The company maintains corporate offices in London, New York, Dallas, and Seattle, and The Joule Dallas, where this role is based, is a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Responsibilities

• Oversee and lead the In-Room Dining team during assigned shifts, ensuring all service steps meet luxury and fine-dining standards.
• Coordinate with the kitchen and service teams to ensure timely, accurate, and beautifully presented orders.
• Personally oversee VIPs, and special-request deliveries, ensuring a personalized and elevated experience.
• Assist in taking guest orders and managing communication with culinary staff to ensure seamless service flow.
• Conduct quality checks on all outgoing orders for temperature, presentation, and completeness.
• Support servers in room setup, table presentation, service execution, and tray/cart retrieval.
• Maintain cleanliness, organization, and operational readiness of IRD pantries, service stations, and equipment.
• Address guest concerns immediately and with professionalism, escalating when necessary.
• Review daily reports and ensure amenity deliveries are executed accurately and on time.
• Answer IRD phone lines using professional luxury phone etiquette; take orders with attention to dietary preferences, modifications, and allergies.
• Deliver all in-room dining orders with impeccable timing, polished presentation, and luxury-level service etiquette.
• Practice discreet and anticipatory service, including offering additional amenities, adjusting table setup, and ensuring guest comfort.
• Retrieve tables/trays in a timely, non-intrusive manner and maintain hallways free of serviceware.
• Uphold company service standards in all interactions.
• Perform other duties as requested by management.

Qualifications

Education & Experience: High School diploma or equivalent and/or related experience in a hotel or a related field preferred. Previous supervisory responsibility preferred.

Physical Requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.