In-Room Dining Captain

About the role

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the notion we live by every day: do what you love.

Responsibilities

• Supervising the daily tasks of In-Room Dining Associates and ensuring accuracy and timeliness
• Conducting pre-shift meetings on a daily basis
• Participating in ongoing training of Associates to ensure performance continues to improve and all hotel service standards are consistently being met
• Recognizing outstanding performance by service personnel and handling discipline as per hotel standard operating procedures
• Assisting in ordering and maintaining par levels in the In-Room Dining department
• Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
• Assisting the In-Room Dining Manager with scheduling and controlling labor costs
• Ensuring proper set up of department area, making sure all mise en place is ready so that orders are not delayed
• Inspecting daily set-up, presentation, and delivery of amenities
• Controlling the order load of In-Room Dining Servers
• Maintaining proper condition and cleanliness of In-Room Dining area and assets
• Assisting all other Associates and ensuring they are providing the highest level of customer service
• Communicating with the kitchen regarding any special needs or requests
• Delivering guest orders and amenities in a timely manner with 100% accuracy
• Performing related duties as directed

Qualifications

• High School Diploma or equivalent education preferred
• 1–2 years’ experience in In-Room Dining at an upscale hotel required
• 2–3 years’ experience in customer service preferred
• Good written and verbal communication skills
• Must possess required state/local compliance certifications
• Must be willing to participate in a learning environment

Physical Requirements

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours
• Must be able to lift up to 25 lbs
• Must be able to bend, stoop, squat and stretch to fulfill tasks
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing