In House Service Specialist

Job Summary

This position will transcribe data to files in a complaint handling system, including but not limited to opening new files, linking files together, entering approved investigation data, and transferring complaint data into regulatory reports for submission.

Responsibilities

• Transcribe data to files in a complaint handling system
• Link files together
• Enter approved investigation data
• Transfer complaint data into regulatory reports for submission
• Transfer complaint details from one database to other databases
• Run queries of upcoming regulatory reports that will need to be submitted to regulatory agencies

Qualifications

• Two to four (2-4) years’ experience in a related area or equivalency
• Demonstrated human relations and communication skills
• Experience in Word Processing, spreadsheets, presentation, and other software programs along with good letter composition skills
• Ability to learn new databases with guided training
• Proficient in Microsoft suite and general computer skills
• Grammar, writing and editing skills and proofreading competency
• Excellent organizational and functional skills
• Strong interpersonal communication skills
• Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations
• Ability to work independently, prioritize tasks, and excellent attention to detail
• Ability to handle a large volume of work in an organized manner
• Functions well under pressure