In House Service Specialist

Description

• Create requests in appropriate databases to support customer orders such as new customer account set up, and customer pricing.
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction.
• Input customer orders received via fax, email, and phone.
• Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.
• Process orders and respond to inquires in the Customer Service Mailbox.
• Process requests for credit, rebill and returns as needed.
• Handle all customer contacts in a professional and courteous manner.
• Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
• Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts.
• Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
• Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
• Resolve service complaints to the satisfaction of the customer within established company guidelines.
• Provide support to other team members as needed.