In-House Service Specialist

Description

Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by Client.

Provide follow-up service by calling customers who have recently had service interactions.

Maintain accurate records and documentation on service tickets. Follow up on shipped parts that require a parts return (RMA).

Complete service documentation as required. Interface and work closely with advanced support specialists as required.

Requirements

Associate's Degree in Electronics/Computers/Biomedical Engineering or equivalent two year technical or military training in electronics is required.

Three to five years’ service experience in the troubleshooting and repair of electronic systems, preferred.

Pay

N/A

Schedule

2nd shift