Home Services Specialist

Overview

The Home Services Specialist supports the return to inventory of new and pre-owned homes and the purchase of pre-owned homes by gathering and reviewing required documentation and information. This position also supports inventory operations, service responsiveness, and cost management initiatives.

Job Duties

• Facilitates purchase transactions, including purchase documents, marketable titles, tax and site rent resolution, seller payments through Accounts Payable, and title and Manufacturer's Statement of Origin transfers. (Essential)
• Conducts daily inventory reviews and manages inventory status adjustments. (Essential)
• Provides Zendesk support by responding to field inquiries and service requests in a timely and professional manner. (Essential)
• Coordinates with field teams to provide consistent, timely support.
• Coordinates with Sun Homes departments to support inventory operations and the timely return of assets to inventory.
• Analyzes asset data and required documentation to determine market sales prices and rental home rates.
• Confirms required approvals for home purchases.
• Facilitates services related to the review and management of pre-owned homes.
• Other duties as assigned.
• Facilitates compliance with paperwork and documentation requirements.
• Assists with budget reviews and price changes for Sun Homes inventory.
• Supports new home orders, including review, tracking, vendor communication, and status updates.
• Handles inbound NetSuite requests and maintains accurate system records.
• Manages Manufacturer's Statement of Origin (MSO) processing and documentation.
• Processes invoice coding and ensures timely completion of payment workflows.

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Business (Preferred)
• 4 years in administrative experience in real estate, manufactured housing, property management, or similar. (Required)
• 6 months in experience in home sales, manufactured housing sales, or apartment leasing. (Preferred)
• 6 months in experience with NetSuite, Zendesk, or similar platforms. (Preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work effectively with individuals inside and outside the company.
• Intermediate proficiency with Microsoft Office Suite, email, internet applications.
• Must have a valid driver's license

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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