In House Service Engineer

Responsibilities

• Provide phone and e-mail support to both customers and Bruker personnel.
• Issuing RMA numbers to customers.
• Logging and updating RMA in SAP.
• Contact the customers to inform them of the status of their repair.
• In-house repair of Spectrometer and accessories.
• Maintains and updates customer data in SAP.
• Affords assistance in tasks related to ISO.
• Ensures customer satisfaction by on time response to customer requests.
• Maintain certifications current (Validation and instrument training).
• Provides on-site service as required.
• Expense reports, booking travel, processing service reports.

Qualifications

• Bachelor’s degree required, or equivalent combination of education and experience (e.g., ASEE certification with a minimum of five years of relevant work experience).
• Proficiency in Microsoft Office and Windows-based operating systems.
• Working knowledge of SAP or similar ERP systems.
• Valid driver’s license.
• Strong communication, planning, organizational, and follow-through skills.
• Ability to work effectively in a fast-paced environment.
• Proven ability to collaborate and interact with customers and/or technical teams.
• Experience working with FTIR instrumentation or in a highly technical environment preferred.