IN HOME MITIGATION SALES SPECIALIST

Responsibilities

• Meet with homeowners for in-home appointments using qualified leads provided by the company.
• Assess property damage and determine the appropriate scope of work.
• Provide professional estimates and solutions to homeowners during a stressful time.
• Deliver excellent customer service with professionalism, empathy, and urgency.
• Communicate clearly with customers, company management, remediation crews, and insurance carriers.
• Respond within one hour of receiving notice of a new job.
• Complete and process all required documentation accurately and in a timely manner.
• Use company systems, technology, equipment, and software to manage job information and customer communication.
• Support company standards, procedures, and expectations while representing Expert Water Removal professionally.

Qualifications

• Sales experience required.
• Experience in water mitigation, restoration, construction, or related home services preferred.
• Strong customer service skills with a commitment to exceeding customer satisfaction.
• Ability to communicate professionally with homeowners, insurance carriers, crews, and management.
• Computer skills required, with the ability to quickly learn new systems and software.
• Proficient with technology and comfortable using equipment, mobile apps, and job management platforms.
• Self-motivated, organized, and able to work independently.
• Positive attitude and team-oriented mindset.
• Ability to work overtime as needed, including some holidays.
• Willingness to be on call during nights and weekends as part of a rotating schedule.

Requirements

• Valid driver’s license with a satisfactory driving record.
• Ability to pass a drug screen and background check.
• High school diploma or equivalent required.

Benefits & Culture

Expert Water Removal offers a strong benefits package and a supportive work environment for our team members. Benefits include:

• Medical, Dental, and Vision coverage
• Four medical plan options, including one company-paid medical plan
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• 401(k) with generous company match
• Paid vacation, sick time, and holidays
• Weekly pay
• Company vehicle and fuel card provided
• Base salary plus competitive commission opportunities

Our Culture:

We take pride in building a team-oriented, high-performance culture where employees support one another and take ownership of their work. We value professionalism, accountability, and continuous improvement, while also recognizing and rewarding hard work. Our goal is to create an environment where every team member feels valued, empowered, and motivated to deliver exceptional service to our customers.